Effective Date:

This Privacy Policy (“Policy”) governs how [Surokkha] (“Company”, “we”, “us”, “our”) collects, uses, stores, discloses and secures personal and sensitive information from individuals (“you”, “your”, “Users”) who use our ambulance service, website, mobile application, or any related platform (“Service”).

By using our Services, you acknowledge and agree to the terms set out in this Policy, which together with our Terms and Conditions are set out below:

2. Information Surokkha Company may Collect

2.1 Personal Information: Surokkha may collect details such as the customer or patient’s name, phone number, address, email, age, gender and any other information voluntarily provided at the time of booking.

2.2 Medical and Health Information: As part of the ambulance service, Company may collect all details relating to the patient, including the customer or patient’s health condition, emergency notes, allergies, medical history and destination hospital.

2.3 Location Information: In order to provide timely ambulance dispatch, Surokkha company may collect and share location-based information of both the customer, patient or user and to the ambulance driver.

2.4 Payment Information: When making or receiving payment with the Company in exchange for any service, the Company may collect payment-related details such as transaction ID, billing information or financial account details through a secure gateway.

2.5 Non-Personal Information: Surokkha Company may collect technical usage information: including browser type, mobile device identifiers, app performance logs and cookies of the customer, patient or visitor.

3. Purpose of Data Collection and Use

3.1 Primary Purpose:

a. To provide emergency and non-emergency ambulance service on time.
b. Company use this data to ensure prompt communication with the patient or customer and
    also to assist in providing any updates related to the booking.
c. To safely transfer a patient to the hospital or clinic.
d. To process any service payment and other issues of receipt.

3.2 Secondary Purposes:
a. Enhancing the operational efficiency, technology and response time of the Company.
b. For audits, training and internal reviews.
c. For law enforcement purposes/we may share such information with third parties (including
    governmental agencies) if we believe it is necessary to do so in order to satisfy applicable
    law or other rights, court orders, or to cooperate with government requests.
d. To avoid the occurrence of any fraud, unauthorized use or misuse of Service.

4. Data Retention Policy
4.1 Duration: Surokkha Company shall only keep personal and medical information of its customer or patients for as long as necessary to provide the Service or in accordance with any law.

4.2 Deletion: Upon written request, customer or patient personal information will be deleted or anonymized unless retention is required for legal, regulatory, or operational purposes.

5. Disclosure of Information

5.1 Authorized Disclosure- Surokkha Company may share customer or patient information with the area which is given below:
- With an ambulance drivers, paramedics, and medical personnel directly involved in providing
   patient service.
- With hospitals, clinics, or healthcare professionals for patients treatment purposes.
- With IT service providers, payment gateways, or logistics partners to provide proper services.
- Law enforcement agencies or government agencies when a subject matter depends on a legal
  situation.

5.2 Restrictions: The Company will not sell, rent, or trade personal information for marketing or commercial purposes.

6. Privacy and Security

6.1 Security Measures: The Company may take technical, operational, and physical measures to ensure the protection of customer, patient, or visitor data against unauthorized access, loss, misuse, or alteration.

6.2 Password Protection: The password for the customer, patient, or visitor account on the Company’s online platform is confidential. No other employee other than the Company’s designated person will have access to it. The Company will be solely responsible for securing the customer, patient, or visitor account credentials.

6.3 Limited Access: The Company may only share customer, patient, or visitor data with authorized employees and partners on a strictly need-to-know basis.

6.4 Exceptions: The Company shall not be liable for any breach or disclosure arising from third parties, hacking, system crashes, poor internet connections, or any event beyond the Company’s control.

7. User Rights

7.1 Right of Access: The Company may request details of the personal data held by the Company about the Customer, Patient or User, which the Company shall provide from time to time.

7.2 Right of Rectification: The Company may, from time to time and depending on the circumstances, correct or update any inaccurate information about them.

7.3 Right to Erasure: Surokkha Company’s client may request the deletion of their personal data subject to their legal or operational requirements.

7.4 Right to Withdraw Consent: Surokkha Company’s client may withdraw consent to the processing of their personal data at any time.

8. Age under 18 / Children and Minors

Safety The Company’s services are not intended for minors under the age of 18 without parental consent. Parents/guardians are encouraged to supervise and prevent the disclosure of children's personal information.

9. International Data Transfer

9.1 Storage and Processing: Company may be stored, processed or transferred to locations data of  User where the Company or its employees or partners can operate.

9.2 Consent: To get secure service, the User consents to such cross-border data transfers in accordance with applicable law.

10. Limitation of Liability
The Company shall not be legally liable for the following:
- Unauthorized disclosure due to the User's negligence in use
- Security breaches caused by third-party service providers outside the Company's
   contractual control.
- To a force majeure event, including natural disasters, government action, cyber-attacks,
   or communication failures.

11. Indemnification

In the event of any claim, loss or liability arising out of or in connection with any incident arising out of the User's unauthorized disclosure or misuse of information, the User agrees to hold the Company or the Company's employees, associates and partners harmless from all claims, losses or liabilities arising out of or in connection with such incident.

12. Amendments to the Policy

12.1 Updates: The Company reserves the right to revise this Policy from time to time as necessary. Any changes or amendments to this policy will be available on the company's website or communicated to everyone via email/app notification.

12.2 Acceptance: Even after any changes or amendments to this policy, if a user continues to use the company's services in accordance with the new policy, it will be considered as acceptance of the revised policy.

13. Consent

By accessing or using the Company’s services, the User acknowledges that the User has read, understood, and consents to all matters relating to the collection, processing, and disclosure of information described in this Policy, without any inducement from any third party.

14. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the prevailing laws of Bangladesh. Any dispute arising shall be subject to the decision of the courts located in the jurisdiction of the jurisdiction.

15. Contact Information

For any questions, concerns, or complaints regarding this Privacy Policy or data handling practices, you may contact:

📧 Email: surokkhaambulance@gmail.com

📞 Phone: 01993700900

🏢 Address: MG Tower, Level-07, 389/B, DIT Road, West Rampura, Dhaka-1219, Bangladesh